DocMentation Podcast
Mentation - the process of using your mind to consider something carefully.
In other words – thinking!
This podcast will give you give you something to think about.
Motivational thoughts, inspirational stories, audiobook narrations, voiceovers and 'how to' stuff.
I hope you find it fun, interesting and inspirational, or at least one of these.
Episodes
30 episodes
Give Me The Bottom Line
Do you like something for free or at a much lower cost than expected? The answer has to be yes, most of us love a bargain. But don’t you just get a little bit suspicious sometimes when presented with such great offers. ‘...
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2:21
Forget about goals
Many motivational speakers and self-help books will tell you that you must have goals. I’ve even advocated goal setting myself in the past. You write down your goals and detail them for family life, friends, finances, career, recrea...
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2:19
How to Live Longer
I have found the answer to eternal life. Well maybe not eternal, but certainly a long one. A report in American Psychologist states that:Smiling and being agreeable influences the length of people’s lives in a positive wa...
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3:49
How do People Feel After Talking With You
Do you remember how you felt after your last interaction with another person, either on the phone or face to face? That person; it could have been a customer, a colleague, a salesperson, a friend or even a member of your family.&nbs...
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2:20
Get Someone Else to do Your Work
They say that the farther up the management tree you go in any organisation, the less bits of paper you’ll find on a manager’s desk. The guys at the bottom of the tree are buried in the stuff and the manager has a nice clear desk.As a ma...
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3:03
Narration audition for new audiobook
Martin Luther's early life set the stage for the radical transformation that would later reshape Christianity. Born into a world of religious and political turbulence, he grew up under the influence of strict parental discipline and an educatio...
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3:15
How to Say ‘No’ and Still Be Friends
When someone asks you to do something, sometimes the answer is ‘No’. Of course, it’s how you say ‘No’ that matters.
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3:40
Great Communicators are Great Kissers
Have you ever listened to a speech or a presentation and wondered what on earth the person was talking about? Or even read something and again ask yourself what it all means?It can sometimes have the effect of making you feel extremely s...
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2:37
Customer Service Tip When Something Goes Wrong
Don’t you just hate it when things go wrong? You have an angry customer to deal with who’s been let down by some aspect of your product or service. It may even be an internal customer, a colleague or even one of your team who’s unhappy with you...
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2:17
Don’t Treat People the Way You Expect to Be Treated
If you want to have good rapport with other people, be they customers, colleagues or friends; treat them the way they want to be treated.
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1:29
Nice People Don’t Increase Sales
Who are the most important people to your business? You might say your employees, or you might say - customers. I believe that your employees are the most important, because without them, you won’t have any customers.So why do so many or...
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2:27
Feel The Fear
One of the biggest fears for humans is the fear of rejection and we'll do almost anything to avoid it. It stops people making speeches, contacting customers, asking for the order, or even asking someone out on a date. Successful peo...
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2:27
Soft Skills Secure Sales
What exactly are ‘soft skills’? Do they include the skill to answer the phone in a warm and friendly manner? Or perhaps deal with a difficult customer and help them to get what they want. Maybe even sell the customer a product or service.
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1:58
For Business Success Focus on Outcomes
Many managers fall into the trap of believing that their manager will understand why they haven’t hit their target or quota. They seem to think that because the senior manager has handed out all sorts of other tasks, then they’ll accept your fa...
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4:00
Expand Your Comfort Zone in 2025
Are you a creature of habit? Our habits, keep us safe, stop us getting run over by a bus, and keep us in a comfort zone. But if our ancestors had stayed in their comfort zone, they’d never have moved out of the caves and into ...
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1:44
Dump Your Negative Self-belief
If you have negative beliefs about yourself, here's a way to change them.
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1:39
Don't Spend Time With Your Team
That is if you want employees who are de-motivated and don’t produce results.Lack of time is one of the main reasons cited by managers for not spending time with their people. This is really a bit of a red herring. A manager ...
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2:54
Please Don't Go Away
Many businesses and organisations will claim that directing us to their website when we have a query, or their FAQ’s, is much better for us in terms of customer service. But it’s not! ‘Your most unhappy customers are yo...
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3:19
Don’t Get Hooked by Difficult People
Do not allow other people to choose your behaviour – ‘don’t get hooked!’
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3:08
How to be a Super Interesting Person
To be a first-class salesperson, a successful manager, or just a good communicator, you need to be good at selling yourself and building rapport. Selling yourself (or anything else) isn’t about talking about you or what you do; it’...
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2:48
Are You Allowing Other People to Stress You Out?
There are many reasons why people get stressed, and dealing with other people is one of the main causes of negative stress. Dealing with customers, your boss, the people who work for you, other colleagues, and let’s face it - your f...
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3:56
How You Live is Up To You
There are outside influences that affect all of us. It is how we handle these influences that really matters.
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2:56
Don’t React to a Difficult Person; Think!
Do you think or do you react when dealing with other people? You’re probably aware that human beings are primarily driven by their emotions; their map of the world and how they believe things should be.
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4:42