Customer Service Tip When Something Goes Wrong

Don’t you just hate it when things go wrong? You have an angry customer to deal with who’s been let down by some aspect of your product or service. It may even be an internal customer, a colleague or even one of your team who’s unhappy with your service to them.

Don’t panic! This is a fantastic opportunity to show just how good your customer service really is.

After an initial career as an engineer, Alan moved into sales and management in engineering supplies and the beer industry. He then started his own business in 1992 as a Motivational Speaker and Author, helping clients worldwide grow their businesses through seminars and workshops in sales, leadership, and staff motivation. He has been working as a Voiceover Artist and Narrator since 2021.

In addition to voiceovers, he has written and voiced several audiobooks, most notably How to Manage Difficult People, How to Get More Sales by Motivating Your Team, and How to Make Sales When You Don't Like Selling. A Scottish Speaker in California, Holy Water, The Viewpoint Murders, The Celebrant, and Running the Race: Eric Liddell – Olympic Champion and Missionary.
You can contact him through all the social media sites or directly at voiceovers@alanfairweather.com